Privacy

HCCO Retail Ltd. Privacy Policy

HCCO Retail Ltd. ("us", "we", or "our") operates the hotcherry.co AKA “HotCherry” website (the "Service").

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hotcherry.co (the “Site”). By visiting this Site, you are consenting and accepting the practices described in this Privacy Policy and our Terms of Use.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to keep track of your current shopping session so that you may retrieve your shopping cart at any time, and to personalize the contents our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website to monitor how we are performing.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information if we are under a duty to disclose or share your personal data in order to: comply with any legal or regulatory obligation; respond to inquiries or requests from public authority; enforce or apply the HotCherry Terms of Use and other agreements; permit us to pursue available remedies or limit the damages that we may sustain; or protect the rights, property, safety or security of HotCherry, our employees, agents, contractors, customers, the visitors of the Site or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Emails

When you join the HotCherry email newsletter, you can unsubscribe at any time by clicking the unsubscribe link that is at the bottom of every email that we send. Or you can send a message to our customer service department at care@hotcherry.co and we will unsubscribe you. If you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services via email. We don’t pass on your email address or personal information to a third party for marketing purposes other than our own. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery.

Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements. For more details, refer to our secure payments information.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Discreet Packaging and Billing

We ship all of our packages in nondescript brown cardboard boxes that are sealed with reinforced tape. The return address on the label is listed as HCCO Retail Ltd., and there is no indication of the contents of the package.

If you use a Visa, Mastercard, or American Express, your credit card statement will show a charge from “HCCO Retail" without revealing any details about your purchase itself.

Legal Purchasing Age

The Site is not intended for individuals under the age of 18. We ask you to confirm that you are 18 or older to order products from our website. We do not sell our products to minors.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@hotcherry.co.